To buy in very guaranteed
To buy in very guaranteed, it is enough to place order on the site and to pay on line.
The sum corresponding to your purchase is versed on your account CityToo.
This money is blocked until you receive produces it and give your agreement.
As of reception of the product and if you are satisfied by it, you announce to CityToo that the salesman can be regulated. For that, click on:
- "My account"
- "Pending orders"
- "Detail of the order"
- "To pay the salesman"
We offer a multitude of modes of payment:
- bank card (fastest),
We output your bank card only when your order is ready to leave. Never front! If a product is in out-of-stock condition, you do not have thus to advance money.
If you are not satisfied with the received product
- Connectez-vous à votre compte, accèdez au détail de votre commande et cliquez sur le lien "Je ne suis pas satisfait".
- You return the product to the salesman under 7 days. The expenses of return are refunded to you (*).
- You transmit to CityToo the following documents in proof (photocopies of the return and delivery orders, a proof that you turned over the article to the salesman)
Tour d'Ivoire - Place Horace Cristol
83000 TOULON, France
- With reception of these documents and after reception of your product by the salesman, CityToo frees the money of your suspense account and credits it on your door currency.
If you did not receive the product
- Start again the salesman
- You have 21 days to ask for refunding. For that, to click on:
- "My account"
- "Pending order"
- "Ask refunding"
- You are refunded by CityToo.
In the event of litigation
CityToo referee starting from the documents in proof which were provided by the purchaser and the salesman.
Purchasing FAQ - practical Questions
This product is it in stock?
The quantity of a product in stock is systematically indicated on each card produced. We put all works about it so that each product is available. For you to ensure some, do not hesitate to put a question with the salesman.
Are your prices up to date?
Yes, all the visible prices on our site are the effective and up to date prices. Our site is directly connected to our data base, it thus does not have there a time of update of information.
How to have more information on a product?
Nous vous conseillons de poser directement votre question au vendeur. Cliquez sur le lien "Poser une question au vendeur" depuis la fiche produit.
How to make to buy a vehicle, a motor bike, a boat, a real estate?
For these products, it is simple, you can contact the salesman directly and ask him questions, be appropriate of an appointment and carry out the transaction between you. For these products, we do not accept the blue chart.
Can one order accessories for vehicles, motor bike, boats?
Yes, you can order these products on line. If the product does not satisfy you, we refund you systematically.
By which conveyor do deliver you?
It is the salesman who chooses the conveyor while respecting the delivery period that you chose while placing your order.
Which are your delivery periods?
On each card produced, the delivery periods are systematically indicated. For any order placed by bank card, the salesmen generally dispatch under 12 midnight (wrought day).
The possible delivery periods are:
- a delivery Express train (48H Stopwatch)
- a Normal delivery (3 to 4 days)
- a Slow delivery (more than 4 days)
Is it possible to directly recover my order in the salesman, and thus not to pay carriage costs?
Yes Biensûr! If the salesman proposes it and although CityToo is dedicated to the sale on line, we make it possible to our customers to come to seek their order on the spot (and thus not to pay carriage costs). However, we do not have a shop, the order must thus be done on line exclusively:
- Choisissez "Enlèvement sur place" comme livraison
- Regulate your order according to the method of your choice (the payment cannot be made on the spot)
- When your order is ready (if you receive our notification by e-mail) you will have access to the co-ordinates of the salesman. You will be able with the salesman to agree on an appointment to come to recover your order on the spot. You do not have anything to pay on the spot.
- Later, if you are satisfied by it, you announce to CityToo that the salesman can be regulated. For that, click on:
- "My account"
- "Pending orders"
- "Detail of the order"
- "To pay the salesman"
You in the DOM-TOM, other foreign countries deliver.
Yes! the salesmen agree in a general way to deliver in other countries. To ensure you, do not hesitate to put a question with the salesman. The carriage costs are automatically recomputed according to the country of delivery.
There is T a reduction in the carriage costs if I order several articles with the same salesman?
Yes! we grant a reduction of 75% on the carriage costs of the least expensive articles if you buy several articles with the same salesman.
Then I to be made deliver abroad?
Yes! On the other hand the carriage costs of the articles delivered in a foreign country to that of the salesman are increased by 150%.
Orders & Followed by order
Which is the time to treat my order?
For any order placed by bank card, the salesmen generally dispatch under 12 midnight (wrought day). In all the cases, we commit ourselves treating your order in the 3 days wrought.
Then I to follow the statute of my order?
Yes, since your account, you can follow the statute of your order. You can know if your order were validated by CityToo and you can know if the salesman accepted your order, if it were committed delivering to you.
Click here to reach on your account
Do you accept the orders of companies or administrations?
We are accustomed to working with the companies and administrations, do not hesitate to contact us directly for a pro forma invoice or an administrative mandate.
How then I to regulate my order?
We offer a multitude of modes of payment: bank card (National, VISA or MasterCard), cheque, transfer.
We recommend however the payment by chart on line, for several reasons:
- Your order is dealt with as of its reception. With another mode of payment, your order will be able to start to be treated only with reception of your payment, which delays of as much the delivery.
- You are output only at the time of the forwarding of your order or the assembly of this one (if you chose this option)
When my chart will be output?
We output your chart only when your order is ready to leave. Never front! If a product is in out-of-stock condition, you do not have thus to advance money.
I am afraid to give my number of chart on line!
To pay on line by chart is completely without risk. First of all this method of payment has been already practised for more than 20 years in France on Minitel, and for more than 10 years on Internet. Moreover, we apply the most strict techniques of security, same the techniques of encoding as those used by the banks on line.
Guaranty & after-sales service
Which are the guaranties?
Your guaranties are multiple:
- We refund you if the new product or of occasion does not satisfy you (Time of retractation: 7 days). We practise also this time of retractation on second-hand equipment, ideal to buy for example a portable computer of occasion in very guaranteed, which is not possible to make with the small advertisements.
- Moreover, the majority of the new products are guaranteed by the manufacturers themselves (3 years for example for the majority of the screens). The warranty period is indicated on each card produced.
Which precautions do you recommend?
With the reception of your order, it is important to check well that the packages and their contents were not damaged during transport (and, if necessary, to note this damage detailed on the delivery order of the conveyor).
We recommend to you to preserve packing, those can be useful in the event of return of the product, and are essential if you wish to use your right of retractation.
Lastly, the last two councils:
- Do not accceptez a parcel without delivery order. Notify it with the conveyor who will set out again with the parcel.
- Check that the contents of the parcel correspond to the delivery order and that the product is not broken or obviously not damaged. In the contrary case, do not accept the parcel and notify it with the conveyor who will set out again with the parcel.
A product that I ordered is broken down
You have the choice between:
- you to make refund immediately by CityToo, whether it is of a new product or occasion.
- you can decide to make it repair by service SAV of the manufacturer himself, provided that the product is always under guaranty.
Private life and personal data protections
Which is your policy with respect to the personal data?
CityToo is committed never not reselling personal information of its customers to other companies. We do not make either advertising canvassing by telephone or fax.
Private life and data protections of the member
(*) With height of 10 EURO in Colissimo
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